客戶評價

Guest(Couple)

2026-01-01
We went there for our anniversary and the staff were so nice, they decorated the room for us and offered us a free cake and a box of chocolate. As the weather was dry, we asked Luigi, a member of staff, for some more body cream and bottled water. He then offered us extra body cream and bottled water promptly. The room was very clean and there wasn't a single dust on the floor. If we visit Shanghai again, we'll stay here again for sure.

Guest(商務旅客)

2026-01-01
房間整潔視野開闊,一線江景。 行政酒廊環境很好,Thomas小哥服務熱情周到,主動幫忙解決問題。 單人行政禮遇: 免費洗衣服務超贊,出差過程中感覺很好。

Guest(與好友旅游)

2026-01-01
酒店位置一線江景,前廳部副經理Carson服務非常周到,還安排了房間免費升級,18樓View很好,房間寬敞,床品也舒適,入住體驗很好。下午茶和很精致,味道不錯??

Guest(商務旅客)

2026-01-01
非常滿意的住宿體驗,很喜歡浴鹽和配的清柚味香皂,開夜床服務也做的很到位,走的時候有安排送行,服務很周到。前臺Neeko小姐姐很有親和力,介紹很細致。非常滿意。 唯一可能有點缺點的是早餐。餐廳想兼顧中西,但是既沒有西式的煙燻三文魚,也沒有想在上海吃的蟹黃湯包,有點可惜吧

Guest(家庭旅游)

2026-01-01
上海浦東文華東方酒店的入住體驗遠超預期,尤其要特別感謝前臺員工Wenbo的出色服務。他不僅專業高效,更以真誠的關懷讓人倍感溫暖。 辦理入住時,他細心察覺到我們對行程尚不熟悉,便主動提供了一份手寫標注的周邊交通與餐飲建議,并提前為我們升級了能看到江景的房間,説是希望我們能更享受上海的夜晚。次日清晨,他特意詢問同行的孩子是否需要小童浴袍和拖鞋,這種無需提醒的周到,真正體現了東方待客之道的精髓。 Wenbo的服務超越了流程,充滿了對“人”本身的尊重與關照,讓我們感受到這不僅僅是一家奢華酒店,更是一個有溫度的港灣。文華東方“傳奇服務”之名,在他身上得到了最生動的詮釋。

Guest(Business traveler)

2025-12-01
公司安排客戶多次選擇文華東方酒店Sophie前臺的服務各方面也是很周到的,還是會常常作為顧客接待的和自己入住的首選?

Guest(Other)

2025-12-01
服務態度好,有需求及時滿足 ;房間隔音好睡眠好,江景房視野很好,去濱江大道跑步散步方便,總體較好

Guest(Family)

2025-12-01
Mandarin Oriental Putong is a great hotel value for money. Their service is attentive, quick check in, concierge was helpful. The twin room is quite spacious, it would be great if they offer twin double bed. Breakfast has quite good variations. The hotel is relatively small compared to other five star hotels, the lobby was small, not as grand as l would expect, there are not many rooms on one floor too. It has great river view and is right next to 東方明珠.

Guest(Family)

2025-12-01
MO is MO. The best class in the world. The service is excellent. But the morning buffet can be better in terms of taste. Not say not good, but not best in class, compared to other similar class hotel

Guest(家庭旅游)

2025-12-01
套房確實很有特色,孩子愛不釋手,但就是被對面的外國客人時差和晚上的happy耽誤了休息,但是服務還是很好的,位置上的話到周圍中心只能打車,孩子愛上了洗護用品的味道